These Terms and Conditions ("Terms") govern your access to and use of the services provided by Vector ("we", "us", or "our"), including our marketing website at getvector.com.au and the Vector application at app.getvector.com.au (collectively, "the Services").
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.
If you do not agree to these Terms, you must not access or use the Services.
You must be at least 18 years of age and capable of entering into a legally binding agreement to use the Services. The Services are intended for business use only.
You agree to provide accurate, current, and complete information when creating your account and to keep this information up to date. You are responsible for all activities that occur under your account.
You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at support@getvector.com.au if you suspect any unauthorised access to your account. Vector is not liable for any loss resulting from unauthorised use of your account.
Account Owners may invite additional users to their account. By adding team members, the Account Owner accepts responsibility for ensuring those users comply with these Terms. Each invited user must accept these Terms before accessing the Services.
Vector offers several subscription tiers including Emerging, Growth, Established, and Enterprise plans. Features and usage limits vary by plan as described on our pricing page. We reserve the right to modify plan features and pricing with reasonable notice.
We may offer a free trial period. No payment is required during the trial. At the end of the trial, your account will either convert to a paid subscription (if you have provided payment details) or be suspended. We reserve the right to modify or discontinue trial offers at any time.
Subscriptions are billed in advance on a monthly or annual basis. Annual subscriptions may be offered at a discounted rate. All prices are in Australian Dollars (AUD) and include GST where applicable.
By providing payment details, you authorise Vector (via our payment processor) to charge your nominated payment method for all fees due. If a payment fails, we will notify you and may suspend access to the Services until payment is resolved. You are responsible for keeping your payment information current.
We may change subscription prices with at least 30 days' notice by email or in-app notification. Continued use of the Services after a price change takes effect constitutes your acceptance of the new pricing.
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current Subscription Period. We do not provide pro-rata refunds for unused portions of a Subscription Period unless required by Australian consumer law.
All fees are non-refundable except where required under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If you believe you are entitled to a refund under applicable law, contact us at support@getvector.com.au.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:
You retain all ownership rights to the Content you upload or create in the Services. Vector does not claim ownership of your Content.
By uploading Content to the Services, you grant Vector a non-exclusive, worldwide, royalty-free licence to store, process, and display your Content solely to the extent necessary to provide the Services to you. This licence terminates when you delete Content or close your account, subject to our data retention obligations.
You are solely responsible for the accuracy, legality, and appropriateness of your Content. Vector is not responsible for any Content you upload. You represent that you have all rights necessary to upload your Content to the Services.
When you use Vector AI features, your Content may be processed by AI systems to generate responses, insights, and recommendations. AI-generated outputs are provided for informational purposes only and do not constitute professional financial, legal, or construction advice. You should independently verify any AI-generated outputs before relying on them.
All rights, title, and interest in and to the Services (excluding your Content) are owned by Vector or our licensors. This includes the software, design, user interface, logos, trademarks, and documentation. These Terms do not grant you any rights to use Vector's intellectual property except as necessary to use the Services as described in these Terms.
The "Vector" name, logo, and any associated product names are trademarks of Vector. You may not use our trademarks without our prior written consent.
The Services may integrate with or link to third-party services (such as accounting software, document management platforms, or payment processors). Your use of those third-party services is subject to their own terms and conditions. Vector is not responsible for the availability, accuracy, or practices of any third-party service.
We aim to provide reliable, high-availability access to the Services but do not guarantee uninterrupted access. The Services may be unavailable due to scheduled maintenance, emergency maintenance, or events outside our control. We will provide advance notice of scheduled downtime where reasonably practicable.
Support is provided via email at support@getvector.com.au. Response times vary by plan. Enterprise customers are eligible for priority support as outlined in their agreement.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time. We will provide reasonable notice of material changes. Vector is not liable to you or any third party for any modification, suspension, or discontinuation of the Services.
To the maximum extent permitted by Australian law, Vector's total liability to you for any claim arising from or related to these Terms or the Services is limited to the fees you paid to Vector in the 3 months preceding the event giving rise to the claim.
Vector is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under Australian consumer law.
The Services are provided "as is" and "as available" without warranty of any kind, express or implied. To the maximum extent permitted by law, Vector disclaims all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Vector AI outputs are generated by automated systems and may contain errors, omissions, or inaccuracies. They do not constitute professional financial, legal, engineering, or construction advice. Always seek independent professional advice before making significant business decisions.
Nothing in this section is intended to exclude rights that cannot be excluded under the Australian Consumer Law, including consumer guarantees that apply to services of this kind.
You agree to indemnify and hold harmless Vector, its directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services, your Content, your violation of these Terms, or your violation of any third-party rights.
You may terminate your account at any time by cancelling your subscription and ceasing use of the Services. You remain responsible for all charges incurred prior to termination.
We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees, or if we reasonably believe your use poses a legal or security risk. We will endeavour to provide notice where practicable, except in cases of serious breach or security threat.
Upon termination, your right to access the Services ceases. You may request an export of your data within 30 days of termination. After this period, we may delete your data in accordance with our Privacy Policy and legal obligations. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) will continue to apply.
These Terms are governed by the laws of the State of New South Wales, Australia. Any dispute arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.
Before commencing legal proceedings, both parties agree to attempt to resolve disputes in good faith through direct negotiation. If a dispute is not resolved within 30 days of written notice, either party may pursue formal legal remedies.
We may update these Terms from time to time. Material changes will be communicated via email or a prominent in-app notice at least 14 days before taking effect. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.
These Terms, together with our Privacy Policy and any applicable order forms or enterprise agreements, constitute the entire agreement between you and Vector regarding the Services and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.
Vector's failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
You may not assign or transfer your rights under these Terms without our prior written consent. Vector may assign its rights and obligations under these Terms without restriction.
Vector is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, power outages, internet disruptions, government actions, or third-party service failures.
If you have questions about these Terms, please contact us:
Email: support@getvector.com.au
We aim to respond to all enquiries within 5 business days.